Frequently Asked Questions
Your guide to shopping the official Harlequins gear.
When will my order be shipped?
Standard orders are processed within 1-2 business days. Express shipping options are available at checkout for faster delivery.
Can I return a personalized jersey?
Items that have been personalized with custom names or numbers cannot be returned or exchanged unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our official rugby gear worldwide. Shipping costs and delivery times vary based on the destination country.
How do I determine the correct size for my kit?
Please refer to our detailed Size Guide found on each product page. Rugby kits often have a 'Pro Fit' (tight) or 'Replica Fit' (standard) option.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and modern digital wallets like Apple Pay and Google Pay.
What is your return policy?
You can return unworn, unwashed items in their original packaging within 30 days of purchase for a full refund or exchange.